Terms of service.

At Strong Arm Media, we’ve developed a set of service guidelines to ensure expectations are clearly communicated and understood by both parties. By booking services with Strong Arm Media, the client agrees to the following Terms of Service, which apply to all photo, video, and real estate media services provided. These policies are in place to promote a smooth experience and help deliver the high-quality results our clients expect.

Scheduling

Appointments can be booked through our online scheduling platform. While we make every effort to accommodate preferred time slots and ideal lighting conditions, it is ultimately the client’s responsibility to ensure the property is ready at the time of the shoot. Strong Arm Media reserves the right to adjust or reschedule appointments based on weather, scheduling conflicts, or operational needs. In such cases, clients will be notified promptly via phone, email, or text message.

Cancellations, Rescheduling & No-Shows

At Strong Arm Media, we understand that life happens, and we do our best to remain flexible. However, to respect our time and that of other clients, the following policies are in place:

  • Appointments canceled or rescheduled with less than 24 hours' notice will incur a $150 fee.

  • No-shows defined as arriving more than 20 minutes past the scheduled appointment time (if required) without notice, or when the photographer arrives and the property is not ready to be photographed will also result in a $150 fee.

A property is considered “not ready” if it is excessively cluttered, not accessible, or lacks the basic preparation outlined in our Home Prep Guide. This includes situations where the agent or homeowner is not present (if required), or when the condition of the home prevents us from completing the shoot within the scheduled time.

We appreciate your understanding and cooperation in helping us maintain an efficient and respectful schedule for all of our clients.

Turnaround Time

Our standard turnaround time for most real estate photography and media services, such as photos, virtual staging, or twilight conversions is next-day delivery following the shoot.

For Video we average within 2 days but for more complex projects such as custom video edits, delivery timelines may extend up to 5 days. Clients will be informed of extended timelines during booking or shortly after the shoot. Rush delivery is available for an additional fee, depending on availability.

Weather Policy

Clients are welcome to reschedule shoots due to adverse weather without incurring a cancellation fee. While we will do our best to accommodate rescheduling at the earliest possible time, due to pre-existing commitments, we cannot guarantee next-day availability or the same media professional. Please inform us of weather-related changes as early as possible so we can manage the calendar effectively.

Property Preparation

To ensure a smooth and efficient session, the property must be photo- or video-ready upon our arrival. Clients will receive a Home Prep Guide with their booking confirmation. It is the agent’s responsibility to share this with the homeowner and arrive 20–30 minutes early to complete final preparations—turning on lights, decluttering, removing vehicles, and ensuring all spaces are presentable.

Strong Arm Media does not provide cleaning, staging, or furniture moving services. Our team may make minor adjustments at their discretion (e.g., straightening pillows or adjusting blinds), but all properties are photographed or filmed “as-is.” We are not responsible for securing the home, locking doors, or turning off lights, fireplaces, or appliances upon departure.

Copyright Notice

All photos and video content are protected by copyright under the U.S. Copyright Act (17 U.S.C. § 106). Copyright is never transferred as part of our service. The license to use our content does not include the right to alter the work beyond resizing or basic cropping. Please do not apply filters, retouching, or other modifications that may misrepresent the original quality of our media.

Limited Licensing Release

Strong Arm Media does not sell the photographs or videos we create—instead, we license them to clients for limited usage. All media is considered intellectual property, and usage rights are granted for the purpose of marketing and promoting a specific real estate listing or commercial project as agreed upon at the time of booking.

Client Usage

The client is granted a non-exclusive, non-transferable license to use the delivered content for the promotion of the specified property or project. This includes usage on MLS platforms, social media, personal websites, and printed marketing materials—only for the duration the property is listed by the purchasing client.

Third-Party Use

Builders, designers, stagers, or other third parties who wish to use the photos or video for their own promotion must contact Strong Arm Media for a separate licensing agreement. Without written permission, third-party use is strictly prohibited.

Rebranding

If a listing changes hands to another agent and the new agent wishes to use the existing media, a rebranding fee applies. Permission from the original client is also required. Please contact us to arrange this service.

Floor Plan Accuracy

Floor plans and square footage estimates provided by Strong Arm Media are approximate. While we use reliable third-party tools, such as CubiCasa or Zillow 3D Home, iGuide, we do not guarantee the precise accuracy of measurements. These materials are intended for illustrative purposes only and should not be used as formal architectural or appraisal references. Typical accuracy ranges between 93–97%. Zillow 3D Home Tours are subject to Zillow’s own terms and conditions.

Content Integrity

Strong Arm Media takes pride in the quality and consistency of our work. To ensure the accuracy of how our media represents both the property and our brand, we ask that delivered content not be heavily altered or edited by outside parties. If you require changes, we are happy to assist to maintain quality and branding standards.

Clarity & Communication

We value transparency and strive to be a true partner to your business. If you ever have questions about how your media can be used, need re-editing, or have a unique licensing request, don’t hesitate to reach out. We’re always happy to help clarify and guide you.

Thank you for choosing Strong Arm Media. We're proud to be your trusted real estate media partner.